Privacy Policy

1. Information We Collect

When you submit a custom order request or contact form, we collect your name, email address, phone number (if provided), and any details you share about your project. We also collect images you upload as design references.

We automatically collect basic usage data such as browser type, device information, and pages visited to improve our website experience.

2. How We Use Your Information

To process and respond to your custom order inquiries

To communicate with you about your project

To send design inspiration if you've opted in

To improve our website and services

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist in operating our website and conducting our business, as long as they agree to keep this information confidential.

4. Data Storage & Security

Your data is stored securely using industry-standard encryption and security practices. We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at hello@thread-theory.co.

6. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

7. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

8. Contact

If you have questions about this privacy policy, please contact us at hello@thread-theory.co.